Terms of Use
ORLAVYN · WEBSITE TERMS
Terms of Use
These Terms of Use govern your access to and use of orlavyn.com, including its content, features, tools, services, product information, and other website functionality.
By accessing or using orlavyn.com, you agree to these Terms of Use. Purchases made through the website are also subject to our Terms of Purchase and other applicable policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Service.
Last Updated: September 22, 2026
Business Information
Hangzhou Longmu Technology Co., Ltd.
Room 1303, No. 36-1 Huzhou Street, Shangtang Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
1. Acceptance of These Terms
By accessing, browsing, shopping on, or otherwise using orlavyn.com, you acknowledge that you have read and understood these Terms of Use and agree to comply with them.
If you do not agree with these Terms, please discontinue use of the website.
2. Accuracy of Information You Provide
Information you provide to Orlavyn through checkout, customer service, account functions, forms, email, or other communication channels should be accurate, current, and complete.
You are responsible for correcting or updating information where appropriate, including your email address, telephone number, billing information, shipping address, and account details.
3. Privacy
Personal information collected through orlavyn.com is handled in accordance with our Privacy Policy and applicable privacy requirements.
Our Privacy Policy explains how information may be collected, used, stored, disclosed, and otherwise processed when you interact with Orlavyn.
4. Website Access and Limited License
Orlavyn grants you a limited, revocable, non-exclusive, non-transferable right to access and use orlavyn.com for lawful personal and non-commercial purposes.
Unless otherwise stated, website materials may be viewed and used for ordinary shopping, product research, and informational purposes only.
You may not use the website or its content in a manner that infringes our rights, interferes with normal website operation, or violates applicable law.
5. Prohibited Uses
You must not use orlavyn.com to:
- Conduct fraudulent, deceptive, unlawful, abusive, or harmful activity.
- Attempt to gain unauthorized access to accounts, servers, systems, databases, or restricted areas.
- Upload or transmit viruses, malware, malicious scripts, or other harmful code.
- Interfere with the security, stability, availability, or normal operation of the website.
- Use unauthorized scraping, crawling, harvesting, data-mining, or similar extraction technologies.
- Copy, reproduce, distribute, sell, or commercially exploit website content without authorization.
- Circumvent technological measures intended to restrict or protect access.
- Impersonate another person or business or deliberately provide misleading identifying information.
6. Orlavyn Product Content
Orlavyn presents sculptural indoor planters designed for contemporary homes, studios, and considered interior spaces.
Product pages may include information about dimensions, colours, materials, surface finish, planter openings, configurations, inserts, drainage features, self-watering components, intended placement, photographs, and lifestyle imagery.
Customers should review relevant product information carefully before purchasing, particularly where a planter must fit a specific shelf, console, tabletop, windowsill, floor area, plant size, or interior setting.
Larger floor planters and modular sets should also be reviewed with regard to overall dimensions, final weight when planted, and the suitability of the intended surface.
Plants, flowers, books, pedestals, furniture, decorative objects, stands, and other styling elements shown in lifestyle photographs are not included unless expressly stated on the relevant product page.
7. Product Appearance and Variations
We make reasonable efforts to present product colours, forms, textures, proportions, and surface finishes accurately.
Actual appearance may vary slightly due to photography, lighting, device and screen settings, manufacturing tolerances, material characteristics, and reasonable production variation.
Matte, stone-like, ceramic-inspired, textured, layered, ribbed, sculptural, or colour-finished surfaces may show subtle differences in shade, texture, pattern, or finish.
These reasonable variations are part of the visual character of a design-led object and do not automatically constitute a defect.
8. Product Use, Placement, and Care
Orlavyn planters should be placed on stable and appropriate surfaces and used consistently with the information provided on the applicable product page.
Before placing a planter on a shelf, table, console, elevated surface, or delicate floor, customers should consider the combined weight of the planter, soil or growing medium, water, and plant.
Appropriate protection should be used where necessary to help prevent moisture, soil, water, condensation, or direct surface contact from affecting furniture or flooring.
Where a product includes an insert, drainage feature, modular component, self-watering system, or removable inner vessel, customers should follow the relevant care and usage guidance.
9. Content You Submit
Where orlavyn.com allows customers to submit reviews, photographs, comments, feedback, suggestions, or other content, you are responsible for the material you provide.
You must not knowingly submit content that is unlawful, fraudulent, defamatory, threatening, abusive, obscene, misleading, invasive of privacy, or infringing the intellectual property or other rights of another person.
By voluntarily submitting non-confidential content for publication, you grant Orlavyn a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with operating, promoting, and improving Orlavyn, subject to applicable law.
10. Third-Party Links and Services
Orlavyn.com may contain links to third-party websites, platforms, payment providers, shipping carriers, social media services, or other resources.
Third-party websites and services are operated independently and may have their own terms, policies, and privacy practices.
Unless expressly stated otherwise, inclusion of a third-party link does not mean that Orlavyn controls or is responsible for that third party's website, products, content, or practices.
11. Intellectual Property
The Orlavyn name, branding, logo, product presentation, graphics, website design, written content, photography, illustrations, layouts, icons, visual identity, and other original website materials are owned by, licensed to, or otherwise used with authorization by the applicable rights holder.
These Terms do not grant permission to reproduce, distribute, modify, sell, license, or commercially exploit protected Orlavyn materials without appropriate authorization.
12. Intellectual Property Complaints
We respect the intellectual property rights of others.
If you believe that content appearing on orlavyn.com infringes your copyright, trademark, or other intellectual property rights, please contact: service@orlavyn.com.
Please provide sufficient information to identify the protected work, the content you believe is infringing, its location on the website, your contact details, and the basis of your claim.
13. Website Availability
We aim to keep orlavyn.com available and functioning properly, but uninterrupted or error-free operation cannot be guaranteed.
We may temporarily restrict, suspend, update, or modify website functionality for maintenance, security, technical, operational, or business reasons.
14. Disclaimer
To the extent permitted by applicable law, orlavyn.com and its website functionality are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate website and product information, we do not guarantee that all content will always be completely free from technical, typographical, display, pricing, or other inadvertent errors.
Nothing in these Terms is intended to exclude or limit warranties, remedies, consumer protections, or other rights that cannot legally be excluded or limited.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Orlavyn and its applicable service providers will not be responsible for indirect, incidental, special, or consequential losses resulting solely from use of the website where such liability may lawfully be excluded or limited.
Users remain responsible for reviewing product dimensions, intended placement, planter capacity, drainage or self-watering features, care guidance, and other relevant information before purchasing or using an Orlavyn product.
Nothing in this section limits liability where such limitation is prohibited by applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses resulting from your unlawful use of orlavyn.com, material violation of these Terms, fraud, intentional misconduct, or infringement of another party's rights.
17. Electronic Communications
When you place an order, submit a form, contact us by email, or otherwise communicate electronically with Orlavyn, you agree that applicable communications may be provided electronically.
These may include order confirmations, shipping updates, customer care responses, policy notices, security messages, or other communications relating to your use of the website or purchases.
18. Suspension or Termination of Access
Where reasonably necessary and permitted by applicable law, we may suspend, restrict, or terminate access to parts of orlavyn.com where a user engages in fraud, unlawful conduct, security attacks, material misuse, or material violation of these Terms.
19. Force Majeure
To the extent permitted by applicable law, Orlavyn will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include severe weather, natural disasters, transportation interruptions, customs delays, labor disruptions, public emergencies, governmental actions, telecommunications failures, widespread system outages, or comparable events.
20. Shipping and Risk
Orders are shipped through third-party carriers and logistics providers.
Delivery timing, tracking, shipping responsibilities, lost shipments, and related matters are subject to our Shipping Policy and applicable law.
Nothing in these Terms changes mandatory consumer rights concerning delivery, loss, or risk that apply in your jurisdiction.
21. Consumer Rights
Nothing in these Terms of Use is intended to waive, restrict, or exclude mandatory consumer protections available under applicable law.
Where applicable law provides additional rights that cannot be contractually excluded or limited, those rights remain unaffected.
22. Severability
If any part of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the extent reasonably permitted by law.
The remaining provisions will continue to apply.
23. No Waiver
A failure or delay by Orlavyn to enforce a provision of these Terms does not automatically constitute a waiver of that provision or any other right.
24. Changes to These Terms of Use
We may update these Terms of Use from time to time to reflect changes to our website, products, services, policies, technology, operations, business practices, or applicable legal requirements.
The current version will be published on this page together with an updated revision date where appropriate.
Continued use of orlavyn.com after updated Terms are published will be subject to those updated Terms to the extent permitted by applicable law.
25. Assignment
You may not transfer your rights or obligations under these Terms where doing so would materially affect our rights or operations without our prior written consent.
Orlavyn may transfer applicable rights or obligations in connection with a lawful corporate restructuring, transfer of business operations, or similar transaction, subject to applicable law.
26. Entire Agreement
These Terms of Use, together with policies and terms expressly incorporated or referenced on orlavyn.com, constitute the applicable agreement concerning your use of the website.
Additional terms may apply to particular products, promotions, services, payment methods, or website features where clearly stated.
27. Related Policies
These Terms of Use should be read together with our Terms of Purchase, Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies that may apply to your use of orlavyn.com.
28. How to Contact Us
If you have questions or comments about these Terms of Use or orlavyn.com, please contact us.
Email: service@orlavyn.com
Customer Service: +86 134 1881 9119
Website: orlavyn.com
Support Hours: 9:00 AM–6:00 PM Pacific Time
Operated by: Hangzhou Longmu Technology Co., Ltd.
Brand Representative: Wang Liqiang
Business Address: Room 1303, No. 36-1 Huzhou Street, Shangtang Subdistrict, Gongshu District, Hangzhou, Zhejiang, China