Ordering from Orlavyn is simple:

1. Select the planter you would like to purchase.
2. Choose the available size, colour, quantity or other product options where applicable.
3. Click “Add to Cart.”
4. Review the products and quantities in your cart.
5. Proceed to checkout and enter your contact, shipping and billing information.
6. Select an available shipping and payment method.
7. Review your order and complete payment.

After your order has been successfully submitted, you should receive an order confirmation by email.

After completing checkout, you should receive an order confirmation containing your order number and purchase details.

Please make sure the email address entered during checkout is correct. If you do not receive a confirmation email, contact us at service@orlavyn.com.

If your order has not yet entered fulfillment or shipment, we may be able to help with certain changes.

Contact us as soon as possible at service@orlavyn.com and include your order number and the requested change.

Once an order has entered processing or has shipped, we cannot guarantee that changes can be made.

You may request cancellation before your order has shipped or entered a stage where cancellation is no longer reasonably possible.

Please contact service@orlavyn.com as soon as possible and include your order number.

If your order has already shipped, eligible products may instead be returned after delivery in accordance with our Return & Refund Policy.

Open your shopping cart and adjust the quantity selector next to the applicable product. Your cart total should automatically update.

Open your shopping cart and select the remove or delete option next to the product you no longer wish to purchase.

Orlavyn focuses on sculptural planters designed for modern interiors.

Our collection includes statement planters, rounded and layered forms, low basin planters, floor planters, modular sets, dual-tone designs and other decorative planter styles selected for their shape, colour and visual presence within contemporary spaces.

We recommend reviewing the product dimensions shown on the product page and comparing them with both your plant and the space where you intend to place the planter.

Consider the width and height of the intended surface or floor area, as well as the overall scale of the plant. A planter should feel visually balanced without overcrowding the surrounding space.

We aim to provide accurate dimensions for each Orlavyn product. Small manufacturing tolerances may occur depending on the material, construction method and production process.

If you are placing a planter in a very tight location, we recommend allowing a small amount of additional clearance.

We make reasonable efforts to represent product colours accurately. However, the appearance of a planter may vary slightly because of lighting, photography, device screens and normal production variations.

Textured, matte, stone-like, ceramic-style or other decorative finishes may also show subtle differences in tone or surface appearance.

Unless clearly stated on the product page, plants, flowers, furniture, books, decorative objects and other styling elements shown in lifestyle photography are for presentation purposes only and are not included.

Many Orlavyn products are selected specifically with modern interiors in mind. Please review the individual product page for the intended use, material information and any relevant placement guidance.

When placing a planter on furniture, shelving or sensitive flooring, we recommend taking appropriate precautions against moisture, soil or surface marking.

Care requirements can vary by material and finish. As a general rule, wipe the exterior gently with a soft, slightly damp cloth and dry it afterward.

Avoid harsh abrasives, aggressive cleaning chemicals or prolonged soaking unless the individual product guidance specifically indicates otherwise.

For textured or sculptural surfaces, use a soft cloth or soft brush to remove dust from grooves and detailed areas.

Consider the colour palette, scale and visual weight of the room. Neutral tones can blend quietly into a space, while stronger colours such as burgundy, cobalt, terracotta, sage, lilac or statement red can create a more expressive focal point.

Taller floor planters generally suit larger plants and open spaces, while low basins, compact forms and modular sets can work well on consoles, tables, shelves or smaller surfaces.

Orders are generally prepared for shipment within up to 7 business days.

Processing time is separate from shipping time.

Standard delivery is generally estimated at 10–20 business days after dispatch.

Delivery timing may vary depending on destination, carrier operations, customs procedures, weather, holidays and other circumstances outside our reasonable control.

Our standard shipping rate is generally USD $5.99, unless a different rate, free-shipping offer or promotion is shown during checkout.

When your order has shipped and tracking information becomes available, you will generally receive shipping confirmation with the available tracking details.

Tracking systems may occasionally take time to update after a parcel enters the carrier network.

If your tracking has not updated for an extended period, please contact service@orlavyn.com and include your order number.

Eligible customers may request a return within 30 days after delivery, subject to the requirements in our Return & Refund Policy.

Products should generally be unused, undamaged and returned with the original packaging, inserts, components and accessories where applicable.

Contact service@orlavyn.com before sending any product back.

Include your order number and the reason for your return. Our support team will review the request and provide the applicable return instructions and return destination.

Please do not send products directly to our business registration address unless our support team specifically instructs you to do so.

If your product arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the planter, packaging and shipping label where relevant so we can review the issue.

Please email service@orlavyn.com with your order number and photographs showing what you received.

We will review the situation and provide an appropriate replacement, refund or other solution in accordance with our policies.

Approved refunds are issued to the original payment method. The time required for the funds to appear may vary depending on your bank, card issuer or payment provider.

The payment methods currently available for your order will be displayed during checkout.

Availability may vary depending on your location, currency, device and payment provider.

If you have a valid promotional or discount code, enter it in the designated discount-code field during checkout and select “Apply.”

Please confirm that the discount appears in your order summary before completing payment.

A discount code may be subject to an expiration date, minimum purchase amount, eligible products, quantity requirements, regional restrictions or other promotional conditions.

Orlavyn uses Shopify and applicable payment-processing technologies to support secure online checkout.

Payment information is processed through the applicable payment provider rather than being manually handled by our customer service team.

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

Information may be used where necessary to process orders, arrange delivery, provide customer service, prevent fraud, maintain the website and perform other functions described in our Privacy Policy.

If your question relates to an existing order, please include your order number.

For product sizing or placement questions, you may also include the approximate dimensions of the intended shelf, tabletop, console, floor area or other location where you plan to place the planter.

For damaged or incorrect products, clear photos of the item, packaging and shipping label can help us review the issue more efficiently.