Contact Us
ORLAVYN CUSTOMER CARE
Contact Us
Have a question about an Orlavyn planter, your order, shipping, returns, product dimensions, colour, placement, care, or everyday use? Our customer support team is here to help.
Business Information
Hangzhou Longmu Technology Co., Ltd.
Room 1303, No. 36-1 Huzhou Street, Shangtang Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
How We Can Help
Orders & Shipping
Order status, tracking information, delivery questions, address corrections, shipment updates, and other order-related assistance.
Product Support
Questions about planter dimensions, proportions, colour, materials, intended placement, care guidance, and choosing a suitable piece for your interior or plant.
Returns & Refunds
Return requests, damaged or incorrect products, refund status, replacement assistance, and other after-sales questions.
General Support
Product feedback, website questions, business inquiries, customer service matters, and other questions relating to Orlavyn.
Before Contacting Us
If your question relates to an existing order, please include your order number and the email address used when placing your order. This helps our customer support team locate your order more quickly.
If you are contacting us about a damaged, defective, missing, or incorrect item, please include clear photographs of the product, packaging, and shipping label where applicable. These details can help us review your request more efficiently.
For questions about size or suitability, it is helpful to include the approximate dimensions of the shelf, console, tabletop, floor area, or other location where you plan to place the planter.
Response Time
We aim to respond to customer service inquiries within 24 business hours.
During weekends, holidays, promotional periods, or unusually high-volume periods, additional response time may be required.
Important Return Information
Please contact our customer support team before returning any product. Do not send products directly to our business registration address unless our customer support team has specifically instructed you to do so.
Once a return request has been reviewed and approved, we will provide the applicable return instructions and return destination.
Contact Orlavyn
Email: service@orlavyn.com
Customer Service: +86 134 1881 9119
Website: orlavyn.com
Support Hours: 9:00 AM–6:00 PM Pacific Time
Operated by: Hangzhou Longmu Technology Co., Ltd.
Brand Representative: Wang Liqiang
Business Address: Room 1303, No. 36-1 Huzhou Street, Shangtang Subdistrict, Gongshu District, Hangzhou, Zhejiang, China