When Can I Expect to Receive My Order?

Orlavyn orders are generally prepared for shipment within up to 7 business days after the order is placed.

Once your order has been dispatched, standard delivery is generally estimated to take approximately 10–20 business days.

Processing time and transportation time are separate. Your total delivery time therefore includes both the time required to prepare your order and the time required for the parcel to travel to your destination.

Delivery estimates are not guaranteed arrival dates. Customs clearance, inspections, carrier delays, weather, holidays, transportation disruptions, remote destinations or other circumstances outside our reasonable control may result in additional delivery time.

Order Processing

Orders are normally processed on regular business days. Saturdays, Sundays and applicable public holidays are not generally counted as processing days.

Orders placed during a weekend or holiday will generally begin processing on the next available business day.

During periods of unusually high order volume, product launches, promotional events or holidays, additional processing time may occasionally be required.

Because Orlavyn planters can vary in size, form and packaging requirements, certain orders may require additional preparation before they are handed to the carrier.

What Are the Shipping Rates?

Orlavyn currently offers a standard flat shipping rate of $5.99 USD for eligible destinations.

If a different shipping rate, free-shipping promotion or other delivery offer applies to your order, the applicable amount will be displayed during checkout before payment is completed.

Which Countries Do You Ship To?

Orlavyn supports shipping to many international destinations.

Shipping availability can depend on the destination, carrier coverage, customs requirements, product size, transportation restrictions and available logistics services.

If we determine that your destination cannot reasonably be served by our available shipping partners, we will contact you using the details provided with your order and explain the available options.

For questions about delivery availability to your location, contact service@orlavyn.com.

How Can I Track My Order?

Once your order has shipped and tracking information becomes available, a tracking number will generally be included in your shipping confirmation email.

Tracking events may not appear immediately after shipment. Please allow some time for the carrier system to register the parcel and display the first tracking update.

What If My Tracking Information Is Not Updating?

It is normal for tracking information to take some time to update after a parcel is first handed to the carrier.

Tracking may also pause temporarily while an order moves between logistics facilities, countries, customs checkpoints or local delivery networks.

If tracking has not updated for an extended period, contact service@orlavyn.com and include your order number.

How Can I Change My Shipping Address?

A shipping-address change may be requested before 11:00 PM Pacific Time on the same day the order is placed.

Please contact service@orlavyn.com as soon as possible and provide:

• Your order number
• The email address used when placing the order
• Your current shipping address
• The complete corrected shipping address

Address changes cannot be guaranteed once an order has entered fulfillment, has been packed or has already been shipped.

Can My Shipping Address Be Different From My Billing Address?

Yes. Your order may generally be shipped to an address that differs from the billing address associated with your payment method.

Please make sure that all billing and shipping information entered during checkout is complete and accurate.

How Is My Order Shipped?

Orders are shipped through third-party logistics providers and carriers selected according to destination, product availability, parcel dimensions and available transportation routes.

Orlavyn planters may vary considerably in size and form. Packaging and carrier selection may therefore differ between products in order to support safer transportation.

Orders Containing Multiple Products

If your order contains multiple Orlavyn planters, the products may occasionally be prepared or transported in more than one parcel.

This may occur where products differ in size, packaging requirements, fulfillment availability or transportation route.

Where applicable, the shipping confirmation and tracking details will help identify the individual shipment associated with your order.

Customs and International Delivery

International shipments may be subject to customs processing, inspection, documentation requirements or other procedures required by the destination country.

Customs procedures may occasionally extend the estimated delivery period.

Where taxes, duties, customs charges or similar fees apply, their treatment may depend on the destination and applicable local requirements.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please carefully review:

• Recipient name
• Street address
• Apartment, suite or unit number where applicable
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number

Incorrect or incomplete information may delay delivery or prevent successful delivery.

Shipping Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Customs clearance or inspection
• Carrier or transportation delays
• Severe weather
• Public holidays
• Unusually high parcel volume
• Remote or difficult-to-access destinations
• Temporary logistics-network disruptions

What Should I Do If My Order Has Not Arrived?

If the estimated delivery period has passed and your order has not arrived, first review the latest tracking information available in your shipping confirmation.

If you still need assistance, contact service@orlavyn.com and provide your order number and tracking number where available.

What If My Package or Planter Arrives Damaged?

Orlavyn planters are prepared with attention to packaging, but damage can occasionally occur during transportation.

If your parcel or planter arrives visibly damaged, please contact our customer support team as soon as possible.

Please include:

• Your order number
• Clear photographs of the shipping package
• Clear photographs of the affected planter
• A photograph of the shipping label where possible
• A brief description of the issue

Our support team will review the information and provide the applicable next steps in accordance with our Return & Refund Policy.

Need Help With Your Shipment?

If you have questions about shipping, tracking, delivery or an existing order, please contact Orlavyn Customer Care.

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