Business Information

1. Overview

Orlavyn.com is operated by Hangzhou Longmu Keji Youxian Gongsi (Hangzhou Longmu Technology Co., Ltd.).

Orlavyn focuses on sculptural planters and decorative planting vessels selected for modern interiors, contemporary living spaces and considered home styling.

These Terms apply whenever you visit our website, browse our collection, submit information, contact customer service, create an account or purchase products through Orlavyn.com.

2. Eligibility

You must have the legal capacity required in your jurisdiction to enter into a binding agreement in order to place an order through Orlavyn.com.

Where a minor accesses or uses the website under the supervision of a parent, guardian or other responsible adult, that adult is responsible for such use to the extent permitted by applicable law.

3. Permitted Use

You may use Orlavyn.com only for lawful purposes and in a manner that does not interfere with the operation, security or legitimate use of the website by others.

You must not:

• Use the website for unlawful, deceptive, abusive or fraudulent activity.
• Attempt to gain unauthorized access to customer accounts, servers, networks, systems or confidential information.
• Introduce viruses, malicious software, automated attacks, harmful code or similar technologies.
• Interfere with the normal operation, availability, performance or security of Orlavyn.com.
• Use automated tools to scrape, harvest, copy or extract website content in a manner that violates applicable law or our rights.
• Reproduce, redistribute, resell or commercially exploit protected Orlavyn website materials without appropriate authorization.
• Impersonate another person or provide misleading identity, billing or transaction information.

4. Product Information

We aim to provide useful and reasonably accurate information about Orlavyn products, including photographs, dimensions, colours, materials, finishes, forms, product options, intended placement, care guidance and other relevant specifications.

Our collection may include sculptural statement planters, rounded and bubble forms, ribbed designs, layered and stepped forms, low basin planters, tall floor planters, modular planter sets, dual-tone designs and other decorative planting vessels.

Because the visual balance of a planter can depend on the size of the plant and the surrounding interior, customers should carefully review the dimensions, proportions and product details shown on the applicable product page before ordering.

Product photographs may include plants, flowers, furniture, books, tables, shelving or other decorative styling elements. Unless the applicable product page clearly states otherwise, these additional items are not included with the planter.

5. Product Appearance and Material Variations

Minor differences between product photographs and the product received may occur because of lighting, photography, screen settings, manufacturing tolerances or reasonable production updates.

Products incorporating ceramic-style surfaces, stone-like textures, matte finishes, molded forms, natural-looking finishes or similar decorative surfaces may show subtle differences in shade, texture, pattern or surface appearance.

Reasonable variations of this nature do not necessarily indicate a product defect.

6. Product Use, Placement and Care

Customers should review and follow any care, placement or use guidance supplied with the applicable product or displayed on the product page.

When placing a planter on furniture, shelving, wood flooring or other moisture-sensitive surfaces, appropriate protection should be used where necessary.

Customers are responsible for considering the planter's dimensions, weight, intended location, the size of the plant and the stability of the surface on which the product will be placed.

Products should not be used in a manner materially different from their reasonable intended function.

7. Prices and Availability

Product prices, promotions, specifications, options, availability and quantities may change from time to time.

The price applicable to your purchase is the price displayed during checkout, subject to valid promotional terms and the correction of obvious pricing or listing errors where permitted by applicable law.

We may discontinue products, temporarily remove products from sale, limit quantities or update available colour, size or other product options when reasonably necessary.

8. Orders

Submitting an order through Orlavyn.com constitutes a request to purchase the products selected during checkout.

Receipt of an order confirmation does not necessarily mean that fulfillment has been completed or that the order has already shipped.

Orders may be reviewed for reasons including payment authorization, product availability, address accuracy, fraud prevention and other reasonable operational requirements.

Purchases are also subject to our applicable Terms of Purchase, Shipping Policy and Return & Refund Policy.

9. Accuracy of Customer and Account Information

You agree to provide current, complete and accurate information when creating an account, submitting forms, contacting us or placing an order.

You are responsible for ensuring that your shipping address, billing information, email address, telephone number and other information supplied to us are correct.

If you discover an error after placing an order, please contact us as soon as possible. We cannot guarantee that information can be changed after an order has entered fulfillment or shipment.

10. Third-Party Services

Orlavyn.com may rely on third-party platforms, applications and service providers for website hosting, ecommerce infrastructure, payment processing, fraud prevention, analytics, logistics, shipping, customer communications and other operational services.

Our online store uses Shopify ecommerce technology.

Your interaction with certain third-party services may also be governed by the applicable provider's own terms, conditions and privacy practices.

11. Third-Party Links

Orlavyn.com may contain links to websites, services, platforms or resources operated by third parties.

Unless expressly stated otherwise, inclusion of a third-party link does not mean that Orlavyn controls or is responsible for that third party's website, content, services or practices.

12. Intellectual Property

Unless otherwise stated, materials made available through Orlavyn.com, including the Orlavyn name, branding, logos, product presentation, website graphics, photography, layouts, written content and original design elements, are owned by, licensed to or otherwise used with permission by the applicable rights holder.

These Terms do not grant you ownership of or permission to commercially reproduce, distribute, sell, modify or exploit protected Orlavyn materials without appropriate authorization.

13. Reviews, Feedback and User Submissions

You may voluntarily submit reviews, photographs, comments, suggestions, questions or other content where such functionality is available.

By submitting content, you confirm that you have the necessary rights to provide it and that it does not knowingly violate applicable law, intellectual property rights, privacy rights or other rights of another person.

We may decline to publish or may remove submissions where reasonably necessary to address unlawful, abusive, misleading, inappropriate or rights-infringing content.

14. Website Availability and Changes

We may update, modify, suspend, restrict or discontinue portions of Orlavyn.com when reasonably necessary for maintenance, security, technical improvements, operational requirements, product changes or business reasons.

We do not guarantee that every website feature or product listing will remain continuously available.

15. Disclaimer

To the extent permitted by applicable law, Orlavyn.com and its website functionality are provided on an “as available” basis.

We make reasonable efforts to maintain accurate product and website information but do not guarantee that all content will always be completely free from typographical, technical, display or other inadvertent errors.

Nothing in these Terms excludes warranties, remedies, protections or consumer rights that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Longmu Technology Co., Ltd. will not be responsible for indirect, incidental, special or consequential losses arising solely from use of the website where such liability may lawfully be excluded or limited.

Customers are responsible for reviewing product measurements, intended placement, care guidance and other relevant specifications before purchase and use.

This section does not exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

17. Consumer Rights

Nothing in these Terms is intended to waive, remove or restrict mandatory consumer protections that apply to you under applicable law.

If the law in your country, state, province or other place of residence grants mandatory rights that cannot lawfully be waived by contract, those rights remain unaffected.

18. Privacy

Personal information collected through Orlavyn.com is handled in accordance with our Privacy Policy and applicable privacy requirements.

Please review our Privacy Policy for additional information about how personal information may be collected, used, disclosed and protected.

19. Suspension or Termination of Access

Where reasonably necessary and permitted by applicable law, we may restrict or suspend access to portions of the website where a user materially violates these Terms, attempts fraud, interferes with website security or engages in unlawful activity.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent reasonably permitted by law.

The remaining provisions will continue to apply to the extent legally permitted.

21. No Waiver

A failure or delay in enforcing a provision of these Terms does not automatically constitute a waiver of that provision or of any other right available under these Terms or applicable law.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, ecommerce operations, technology, policies, business practices or applicable requirements.

The current version will be made available on this page together with an updated revision date where appropriate.

Your continued use of Orlavyn.com following publication of updated Terms will be subject to the updated Terms to the extent permitted by applicable law.

23. Governing Requirements

These Terms will be interpreted in accordance with applicable legal requirements.

Nothing in these Terms is intended to prevent a customer from relying on mandatory consumer protections or other rights available in the customer's place of residence where those protections cannot legally be waived.

24. Related Policies

These Terms of Service should be read together with other Orlavyn policies that may apply to your use of the website or purchases, including our Terms of Purchase, Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Use and other applicable policies.

25. Contact Us

If you have questions about these Terms of Service or your use of Orlavyn.com, please contact us.