1. Order Cancellation

We accept cancellation requests before an order has shipped or entered a stage where cancellation is no longer reasonably possible.

If your cancellation request is approved before shipment, the applicable amount will be refunded to the original payment method.

Once an order has already shipped, we are generally unable to cancel the shipment. If the product is eligible for return, you may request a return after receiving it.

To request cancellation, contact service@orlavyn.com as soon as possible and include your order number.

2. Return Window

Customers may request a return within 30 days after receiving the product.

Return requests submitted after the applicable return period may not be eligible for approval unless otherwise required by applicable consumer law.

3. Return Eligibility

To qualify for a standard return, the product should generally:

• Be unused and in the condition in which it was received.
• Include the original packaging where reasonably applicable.
• Include original inserts, components, accessories, trays, inner vessels, or other supplied parts.
• Show no damage resulting from misuse, modification, improper care, or unsuitable storage after delivery.
• Be accompanied by an order number, receipt, or other reasonable proof of purchase.

4. Returns for Orlavyn Planters

Orlavyn planters are designed as both functional plant vessels and sculptural interior objects. Many pieces vary in height, width, opening size, volume, configuration, and intended placement.

We strongly recommend reviewing the dimensions shown on the relevant product page and considering your intended plant, shelf, console, tabletop, floor area, or interior setting before placing an order.

If a planter does not suit your intended space because dimensions, colour, scale, or configuration were not checked before purchase, it may still qualify for a standard return within the return period if it otherwise meets the return conditions above.

Applicable return shipping costs for preference-based returns may be the customer's responsibility.

5. Colour, Texture, and Surface Variation

Orlavyn products are selected for their sculptural form, expressive colour, matte or textured surfaces, and decorative character.

Slight differences in shade, texture, pattern, finish, surface detail, or production appearance may occur between individual pieces.

Product appearance may also vary slightly because of photography, lighting, monitor or device settings, and reasonable production tolerances.

These subtle variations do not necessarily mean that a product is defective.

6. Inserts, Drainage, and Self-Watering Components

Certain Orlavyn products may include removable inserts, inner vessels, drainage components, modular elements, or self-watering features.

Products or components damaged through incorrect assembly, modification, unsuitable use, overfilling, improper drainage, or failure to follow applicable care guidance may not qualify as defective-product returns.

If a component appears to be missing or damaged when your order arrives, please contact us before modifying or using the product.

7. How to Request a Return

Before returning any product, contact Orlavyn Customer Care at:

service@orlavyn.com

Please include:

• Your order number.
• The email address used to place the order.
• The product you would like to return.
• The reason for the return.
• Photographs where the request involves damage, defects, incorrect items, or missing components.

Our customer care team will review your request and, where approved, provide the applicable return instructions.

8. Return Address

Please contact Orlavyn Customer Care before sending any product back.

9. Return Shipping Costs

Approved returns are not subject to a restocking fee.

For preference-based returns, including changing your mind, selecting the wrong size or colour, ordering the wrong planter, or determining that a product does not suit the intended room or plant, applicable return shipping costs may be the customer's responsibility.

Customers will not be charged multiple shipping fees for the same return beyond the applicable return shipping cost.

10. Damaged, Defective, or Incorrect Products

If your Orlavyn product arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs of the affected planter or component.
• Photographs of damaged outer or inner packaging where relevant.
• A photograph of the shipping label where possible.
• Photographs showing any missing or incorrect components where applicable.

After reviewing the information, we will provide the appropriate next steps, which may include a replacement, refund, return instruction, or another suitable solution.

11. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, and their processing procedures.

12. Original Shipping Charges

Where a return is made because of customer preference, ordering error, colour or size selection, or another reason not caused by a damaged, defective, or incorrect product, original shipping charges may not be refundable except where required by applicable law.

13. Late or Missing Refunds

If you have been notified that a refund has been processed but have not yet received it, please first check your bank or payment account again.

You may then contact your credit card company or payment provider, as additional processing time may be required before a refund is officially posted.

If necessary, contact your bank because additional processing time may occur before the refund appears.

If you have completed these steps and still have not received an approved refund, contact service@orlavyn.com.

14. Exchanges and Replacements

If you received a damaged, defective, incorrect, or incomplete product, please contact our customer care team before placing another order.

We will review the circumstances and advise whether a replacement, refund, return, or another solution is appropriate.

15. Refused or Undeliverable Packages

If a shipment is returned because the delivery address provided was incomplete or incorrect, delivery was refused, or the package was not collected when required, please contact our customer care team.

Any refund or reshipment will be reviewed based on the circumstances of the returned shipment and any applicable shipping costs.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded or limited.

Where applicable law provides additional mandatory rights or remedies, those rights remain unaffected.