1. Personal Information We Collect

The personal information we collect depends on how you interact with Orlavyn, the services you use, your location, and applicable legal requirements.

We may collect or process information including:

• Your name, email address, telephone number, billing address, and shipping address.
• Payment and transaction information, including payment method, authorization details, and purchase history.
• Account information, preferences, saved settings, and account credentials where applicable.
• Order activity, including products viewed, added to cart, purchased, returned, cancelled, or otherwise interacted with.
• Communications you send to us, including customer care inquiries, return requests, feedback, and other correspondence.
• Device information such as browser type, device type, IP address, network information, and identifiers.
• Usage information describing how you interact with or navigate orlavyn.com.
• Marketing and preference information, including communication preferences and engagement with promotional content.

2. How We Collect Personal Information

We may collect information from several sources:

• Directly from you when you place an order, create an account, contact us, subscribe to emails, or otherwise provide information.
• Automatically when you visit or use orlavyn.com through cookies and similar technologies.
• From service providers that support our website, payments, fulfillment, customer service, analytics, security, or marketing.
• From business partners and other third parties where permitted by law.

3. How We Use Personal Information

We use personal information where reasonably necessary to operate, support, protect, and improve Orlavyn and the services we provide.

This may include using information to:

• Process purchases and payments.
• Prepare, fulfill, ship, and track orders.
• Manage returns, refunds, cancellations, and customer care requests.
• Maintain customer accounts and preferences.
• Remember products, colours, forms, or collections you have shown interest in.
• Improve product presentation, website usability, and the shopping experience.
• Recommend relevant Orlavyn products or collections.
• Send transactional communications such as order confirmations and shipping updates.
• Provide customer service and respond to inquiries.
• Detect fraud, abuse, security incidents, or unauthorized activity.
• Comply with applicable legal obligations.

4. Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications about Orlavyn products, new collections, offers, or other relevant updates.

We may also use information about browsing or shopping activity to help provide more relevant advertising or product recommendations on our website or through third-party advertising services.

You may unsubscribe from promotional email communications at any time using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may continue to send non-promotional messages relating to orders, accounts, returns, customer support, or other service matters.

5. Security and Fraud Prevention

We may use personal information to verify transactions, authenticate account activity, detect suspicious behaviour, prevent fraud, secure our website, and protect Orlavyn, our customers, and our service providers.

Customers are responsible for maintaining the confidentiality of their own account credentials and should not share passwords or access details with unauthorized persons.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, including:

• Shopify, which powers our ecommerce website and related services.
• Payment processors and financial service providers.
• Shipping carriers, fulfillment providers, warehouses, and logistics partners.
• Customer service and communication providers.
• Cloud hosting, IT, security, analytics, and technology providers.
• Marketing and advertising partners where permitted by law.
• Professional advisers, regulators, government authorities, or law enforcement where required or permitted by law.
• Affiliates or parties involved in a merger, acquisition, restructuring, financing, sale, or similar business transaction.

We may also disclose information where you direct us to do so, request a third-party service, or otherwise consent to the disclosure.

7. Relationship with Shopify

Orlavyn is powered by Shopify. Shopify provides the ecommerce technology that allows us to operate orlavyn.com, process transactions, manage website functionality, and provide related services.

Information submitted through orlavyn.com may be transmitted to and processed by Shopify and its service providers in countries other than the country in which you reside.

Shopify may also process certain information independently for its own permitted purposes, including security, platform functionality, analytics, and enhanced commerce features.

You can review Shopify's consumer privacy information at: Shopify Privacy Policy .

8. Cookies and Similar Technologies

Orlavyn and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, analyze usage, improve functionality, support security, and provide relevant marketing.

Depending on your location, you may be able to manage or reject certain non-essential cookies through available cookie preference tools or your browser settings.

9. Third-Party Websites and Services

Orlavyn.com may contain links to third-party websites, payment platforms, social media services, shipping carriers, or other external resources.

We are not responsible for the privacy or security practices of websites or services that we do not operate.

We recommend reviewing the privacy notices of third-party websites before providing personal information to them.

10. Children's Privacy

Orlavyn's services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in a manner prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

11. Security of Personal Information

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no system, transmission method, or security measure can be guaranteed to be completely secure.

We recommend that customers avoid sending highly sensitive or confidential information through unsecured communication channels.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, providing customer care, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information, applicable legal obligations, and the purpose for which the information is processed.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of certain personal information.
• The right to request a copy of certain personal information in a portable format.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain forms of targeted advertising, sale, or sharing where applicable law provides such a right.

Privacy rights vary by jurisdiction and may be subject to exceptions or verification requirements.

14. Privacy Requests

To exercise an available privacy right, contact us at: service@orlavyn.com .

We may need to verify your identity before completing certain requests, as permitted or required by applicable law.

Where permitted, you may authorize another person to submit a request on your behalf. We may require reasonable evidence of authorization.

We will not unlawfully discriminate against you for exercising an available privacy right.

15. UK and European Economic Area Rights

If you are located in the United Kingdom or European Economic Area, applicable privacy law may provide additional rights relating to your personal information.

Depending on the circumstances, these may include rights to object to processing, request restriction of processing, or withdraw consent where consent is the legal basis for processing.

You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.

16. International Data Transfers

Because Orlavyn operates an international ecommerce website and uses service providers located in multiple countries, personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers, such as recognized contractual clauses or other legally approved transfer mechanisms.

17. Complaints

If you have concerns about how we process personal information, please contact Orlavyn Customer Care first so that we have an opportunity to review your concerns.

Depending on where you live, you may also have the right to contact or lodge a complaint with a local data protection or privacy authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, legal requirements, or privacy practices.

When changes are made, we will publish the revised version on this page and update the "Last Updated" date where appropriate.

19. Data Controller

For applicable data protection purposes, the business responsible for determining how personal information is processed in connection with Orlavyn is:

Hangzhou Longmu Technology Co., Ltd.